The Challenge
A multi-hospital health system relied on quarterly PDF reports to track surgery room utilization. Leadership knew they were leaving money on the table, but couldn't pinpoint where or why.
- No real-time visibility — decisions made on data that was months old
- No drill-down capability — couldn't identify which units, rooms, or surgeons were underperforming
- Physician resistance — doctors feared unfair evaluation metrics and "Big Brother" surveillance
- Political sensitivity — performance data in healthcare is career-affecting
Why This Is Cutting-Edge
Most healthcare dashboards on the market today are either too simple (pretty charts with no actionability) or too complex (data warehouses that require analysts to interpret). This solution bridges that gap:
Current Market Options
- Static quarterly or monthly reports
- One-size-fits-all metrics
- No role-based access control
- Rankings that damage physician relationships
- No path to dispute unfair metrics
This Dashboard
- Real-time data visibility
- Configurable weighted metrics by specialty
- 5 distinct user roles with appropriate access
- Tier system (less threatening than rankings)
- Built-in dispute resolution workflow
Key Features
Hierarchical Navigation
Drill down from Region → Hospital → Unit → Room → Individual Surgeon. Each level reveals more granular performance data.
Role-Based Access
5 user roles (Admin, Director, Scheduler, Unit Manager, Physician) each see appropriate data for their responsibilities.
Tier System
Performance shown as tiers rather than rankings—less threatening to physician relationships while still driving accountability.
Dispute Workflow
Surgeons can contest metrics they believe are unfair. Built-in resolution process maintains trust in the system.
Configurable Weights
Different specialties have different benchmarks. Cardiology metrics differ from orthopedics. Fully customizable.
Calendar Integration
View utilization patterns over time. Identify scheduling inefficiencies and optimize room allocation.
My Role
- Led end-to-end UX design from requirements gathering to interactive prototype
- Built fully functional React/TypeScript dashboard using Claude AI agentic coding
- Designed role-based permission system balancing transparency with privacy
- Created change management approach for sensitive performance data rollout
- Built 15+ features beyond original scope based on stakeholder feedback