The Challenge
A multi-hospital health system relied on quarterly PDF reports to track surgery room utilization. This created three critical problems:
- No real-time visibility — decisions made on stale data
- No drill-down capability — couldn't identify specific underperformers
- Physician resistance — fear of unfair evaluation metrics
The Solution
Interactive React dashboard with hierarchical navigation and role-based access:
- Region → Hospital → Unit → Room → Surgeon drill-down
- 5 user roles with appropriate data visibility
- Configurable metrics with weighted scoring
- Dispute resolution workflow for contested evaluations
My Role
- Led end-to-end UX design from requirements to implementation
- Built fully functional React/TypeScript dashboard using Claude AI agentic coding
- Designed role-based permission system balancing transparency with privacy
- Created change management approach for sensitive performance data rollout
Key Design Decisions
- Tier system over rankings — less threatening to physician relationships
- Calendar view integration — context for utilization patterns
- Dispute workflow — built-in path for contesting metrics
- Configurable weights — adaptable to different specialties
Technical Implementation
Results & Impact
The dashboard prototype demonstrates how real-time visibility can replace static quarterly reporting while addressing the human factors that often derail data-driven initiatives in healthcare settings. The dispute resolution workflow and tier-based evaluation system show how to balance accountability with physician relationship management — a critical success factor for healthcare technology adoption.